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Turkey Production / Europe / Industry News & Trends
Butterball Raeford
Donald Cook,
on December 28, 2017

Tesco customers complain of rotten Christmas turkeys

Retailer offers refunds and says it will investigate the situation

U.K. retailer Tesco is looking into complaints from consumers who said turkeys they purchased at the company's stores for family Christmas celebrations were rotten.

According to a report in the Derby Telegraph, multiple Tesco customers complained via Twitter about the rotten turkeys, which forced them to have to find alternate plans for dinner. The company apologized to those consumers and stated that it would investigate the situation. It also offered to provide those consumers with a refund.

Tesco told the Telegraph it was not certain how many turkeys were in question, but it did add that the number of complaints received represented a small percentage of the overall turkeys sold.

 "We've sold hundreds of thousands of great quality British turkeys this Christmas. We have exceptionally high standards so we will look to address the small number of complaints in recent days,” the company stated. "We will get in touch with each customer so we can investigate how these instances may have happened."

The U.K. Food Standards Agency (FSA) said it was aware of the complaints, but did not have a reason to believe that there were problems in the supply chain. The agency also stated that it would take action if necessary.

According to the Tesco website, the company has more than 3,400 stores and over 310,000 colleagues in the U.K. alone.

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