Foodmate B.V. is now offering Foodmate CONNECT, a remote video conferencing system that will allow service technicians to address customer questions and technical issues remotely.
With CONNECT, customers will receive two IP65 certified camera’s and software that will link the customer to a Foodmate service technician. A smartphone can be used to connect to the system and the customer can receive live instructions from Foodmate. When WI-FI is not available on a location, a mobile hotspot device is provided.
“Through the CONNECT video and audio feeds, our technicians help resolve our customers questions and provide live step by step instructions to correct any technical issues,” Foodmate B.V. President David Hazenbroek said. “Especially with COVID-19 related travel restrictions in some areas of the world, this will allow Foodmate to provide one-on-one video assistance without being onsite. CONNECT will be beneficial to our customers even after the pandemic, giving them immediate access to our service technicians.”
Foodmate CONNECT is currently only available through Foodmate B.V. for European, Asian and South American markets; the plan is to have the program rolled out for Foodmate US customers in the U.S. and Canada later in the year.
Foodmate is a leading poultry processing equipment manufacturer based in The Netherlands. Founded by industry experts in early 2006, the company quickly expanded its worldwide distribution into North and South America with the launch of Foodmate US in 2010. Foodmate Brazil was then launched in 2015, followed by Foodmate Poland in 2017 and Foodmate UK in 2019. Foodmate has become the committed and reliable partner of major poultry processing companies worldwide. In 2017, Inc. magazine has ranked Foodmate US, Inc. No.#13 in the manufacturing sector on its 36th Annual List of America’s Fastest-Growing Private Companies, the Inc. 5000, the most prestigious ranking of the nation’s fastest-growing private companies. For Foodmate US visit www.foodmateus.com
or call 678-819-5270. For Foodmate B.V. visit www.foodmate.nl
or call +31-186630240.