The response to a claim should follow a predetermined plan to ensure that the situation is investigated in a methodical manner
Frequently feed plants are faced with claims, either justified or spurious, from customers relating to alleged toxicity, contamination or substandard quality of feed. At best, if genuine, the complaint results in loss of goodwill. Unfortunately, in many cases, a claim, which may result from inadvertent contamination, will precipitate legal action for direct and indirect losses sustained as a result of degraded performance of flocks and herds, loss of product, reduced sales and goodwill and decontamination.
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